I've been engaged in a small hoo-hah with DHL. Trying to get them to answer the phone so I can get a package delivered. Then I realised their typography told me everything I needed to know about their attitude. Look at that big red accusatory 'you' in the 'while you were out we attempted delivery' bit. It's like they're saying it's all my fault. I should have known they were coming. If I was more considerate I'd just wait in on the off chance they'd have a parcel for me. We were there, where were you?