One of the things I like about work is the way the conversation and the thinking goes on across the internet, and links in and out of home lives and other work experiences. It's a networked, distributed exchange of ideas and observations.
Special contributions this week from Leisa
"They are process diagrams and routine tasks for people on the inside, but when we are on the other side of the counter they are the exact opposite of routine and mundane transactions."
and Matt.
"Without exception, everyone I meet in the public sector wants to help make their service better. Most of them are in some way frustrated. The domain is massive and the activities disjointed."