I continue to wonder why Massive IT Failures are so happily tolerated in most large organisations. Actually, 'tolerated' might be wrong. 'Accepted' may be better. Regarded as something inevitable, something that just has to put up with, something that can't be prevented.
Some of it, I suspect, is to do with Illusions of Explanatory Depth. People and organisations create folk understandings of how IT systems work. These are poor, unhelpful explanations which don't usefully predict or explain disasters, but no one offers better ones.
I suspect 'stories' are part of the problem. Stories are not good ways to understand systems.