Russell Davies

As disappointed as you are
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Assignment 3 - Five ways to talk to the over-50s

Righty-oh, here's the next task. I've tried to learn from previous exercises, so this one's a little different.

Ben's suggested that we think about the 'grey market', which is a good idea, and we're going to practise thinking about precis, summary and writing quickly and powerfully.

So this is the plan, I want you to answer the five questions below, in less than 30 words per answer. I don't want any pictures, or any fancy fonts, infact I don't want any attachments, just put your answers in an email.

1. A leading retailler wants to create an equivalent of The Gap aimed at the over 60s. What should the key communications idea for that store be?

2. A leading car brand wants to create a loyalty programme that ensures their over 50s customers come back and use authorised dealerships for their service and maintenance. They want to use direct mail to do it. What should the main idea for that be?

3. An innovative entrepeneur wants to create a fast food or coffee bar chain targeting affluent over 50s. What should their strategy be?

4. Most people in their 20s aren't investing in pensions or thinking about how they'll finance their retirement - how would you persuade them to do so?

5. A health care company has realised that the affluent, demanding boomer generation in the US is starting to need critical health care, retirment communities and hospices, but they don't want the grimey, depressing places where their parents went to be cared for and to die. How would you position a total health-care business for this generation?

The quality of the ideas and the thinking is important, but what's especially important is the clarity, power and memorability of your writing. And if you don't need to use the full 30 words per answer, then don't do so.

Does that all make sense? I hope this seems interesting. Deadline is midnight (GMT) on January 20th.

January 04, 2006 in Account Planning School Of The Web | Permalink | Comments (6) | TrackBack (0)

christmas conspiracy

Christmas_conspiracy

This was my favourite Christmas card this year. From Ben at The Design Conspiracy. Funny, simple and very nicely executed on parchmenty paper. (Apologies for the inept scanning. I only have an inept scanner.)

January 03, 2006 in images | Permalink | Comments (3) | TrackBack (0)

video blogging - you ask the questions

I spent a lot of time at Christmas (well, about half an hour) trying to think of some great theme for video blogging in the new year, because I'm really enjoying mucking about with the video camera and imovie. But I couldn't think of one.

So I've decided to go all opensource and simply offer to answer any questions you lot might have about planning and brands and stuff. Not that I'll have definitive answers, but it'll give me something to ramble about. I'll try and do one every weekend and post it on Sunday night. Each'll probably be less than five minutes. And I'm going to try and mess about with techniques to make them more interesting.

Below is 60 seconds of video saying the same thing, so don't bother opening it unless you've got lots of time/bandwidth on your hands. I'm just pleased I got the radio mic to work.

So, er, that's it. Anyone got any questions?

Oh, and there'll be a new APSotW assignment tomorrow.

download video blogging intro (about 6MB)

January 03, 2006 in Account Planning School Of The Web | Permalink | Comments (3) | TrackBack (4)

and we're back

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Happy New Year everyone. Here's to lots of resolutions and energy. Which in my case you will see as a series of half-baked new ideas which will fizzle out by February. I love New Years but I hate Februarys.

January 03, 2006 in diary | Permalink | Comments (4) | TrackBack (0)

a very merry christmas to all our readers

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I'm going offline for a week or so, so there'll be no new posts or comments from me for a while.

Except maybe some pictures from my phone.

Can I just say how honoured, surprised and delighted I am that anyone reads this rubbish, and that I really hope you all have very Happy Holidays - and that I'll be trying my best to think of newly entertaining and stimulating rubbish for the new year.

cheers

December 21, 2005 in diary | Permalink | Comments (3) | TrackBack (0)

pomes

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Since I've been banging on about the importance of planners writing well (persuasively, cogently, concisely, imaginatively) I thought I'd share a top tip that only dawned on me recently.

Learn to write poetry.

I bought a copy of Stephen Fry's 'The Ode Less Travelled' and it's perfect. I managed to get through two years of A-level Shakespeare and a lifetime of Radio 4 without ever really understanding iambic pentameter and he explained it in half an hour by making me write my own. Brilliant. And it made me realise that all the great persuasive language I've read for work had something poetic about it. Obviously it was all touched with the dead hand of commerce, but there was still a rhythm and a drive to it - something determined and crafted about the phrases. Anyone brought up in English can't help but feel the stir of the old iambic pentameter and anything written with an understanding of those rhythms is bound to be more resonant than the average bit of marketing jargon.

And poetry is all about compression; about getting a lot of thought into a few words - which is something else you need to be able to do.

I think I've gotten away with this kind of stuff so far because my first job was writing jokes and jokes have a kind of persuasive rhythm to them too, and I've always thought a good brief had the drive of a good joke. But poetry's probably a better, more flexible discipline; and you can learn it all from Mr Fry's marvelous book.

Get it on your Christmas list while there's still time.

December 20, 2005 in thinking | Permalink | Comments (8) | TrackBack (0)

Yo sushi smile

Yo sushi smile

December 20, 2005 | Permalink | Comments (0) | TrackBack (0)

audio nonsense

I really liked the idea of the iTunes signature maker, but I didn't really like the results, mostly because I only use iTunes for listening to IT Conversations at work. So I dug out the vinyl and made my own(about 76KB). It's not highly listenable but it's quite 'me'.

There are 20 tracks in there. First person to name 15 of them in the comments gets a free copy of the book.

December 20, 2005 in huh? | Permalink | Comments (1) | TrackBack (0)

APSotW - second assignment

Righty-oh, here's the second lot of stuff, there's a load for me to say but I think more of it's going to be here than in the documents. I actually found it quite hard to write a lot on each individual piece.

First thing

I've got to say, again, that I'm blown away by the efforts you've all made, it's really good that you're all willing to do this stuff - and that you're up for sharing it with the world. You should be really pleased with yourselves for doing this.

And because you've done that I think I've got to be fair with you in my comments, and I've got to tell you what I really think, so some of these comments might seem a little harsh. There was a lot of good thinking in these pieces but most of them were too woolly and too unfocused. That's probably my fault because of the brief but it won't be the last time you'll get an unfocused brief and you have to make the results good and sharp. And maybe I'm being grumpy because I've got a cold. Sorry about that.

A lesson for me

I've learned something in doing this - it's really hard to come up with good assignments. The last one was probably too specific, this one was too broad. I kind of assumed it would be easy, but I was very wrong. I'll try and do better next time.

I also need to be much clearer about what I expect, and what success might look like.

And obviously I need to be clearer about the rules. I was very specific about word-count, file size and file format and at least one person broke each rule. Next time, no exceptions, if you don't follow the rules you don't get in.

If there is a next time, maybe you'll all hate me and won't want to do it again.

For God's sake - write less

I guess I should have spelled this out properly - you don't have to write right up to the limit of the word-count. You only have to write as much as you need - and most of these assignments could have been written in one good paragraph, or four or five PowerPoint slides. I know it's incredibly tempting to write and write and write but don't. Make the effort to do less. If you take one lesson from this, this is it. Take the time to write less. Learn to summarise, précis, distil. This is so important I'm going to write about it some more.

Sacrifice

The essence of strategy is sacrifice – deciding what you’re not going to do. And the essence of good strategic writing is also sacrifice – deciding what you’re not going to say. Do not share everything you know. Just tell me stuff I need to know in order to be persuaded. Tell me stuff I might remember. A simple way to do this is write what you think you need to write – then remove four fifths of it. It’s harder, but it’s better.

Power

You’re writing here in order to get people to do something – write ads, approve strategies, something. This means you need to be persuasive, you have to engage the emotions as well as the brain, so use powerful, emotional language, not the dry look-at-how-clever-and-plannerly-I-am stuff of academe. Short sentences. Short words. But choose your words well. Don’t just lapse into marketing speak.

Their shoes

You’re supposed to be describing an audience – so bring them to life for me, don’t just dissect them like specimens, get in their shoes, make me feel it. Use their language, write like them. If you can’t convincingly write like them I don’t believe you can convincingly communicate to them. How would they describe themselves? What do their lives look like to them?

Be memorable

No-one’s going to action something they can’t remember. So try and write memorable phrases. Spend the time crafting a few sentences so they really sing. Think about alliteration. Rhyme. Something. Make your language vivid. Make it memorable. Do this with the important bits of your presentation. (Then throw everything else away)

A good start

Right up front – intrigue me, interest me and let me know why I’m reading this thing.

A good end

Be action oriented – tell me what you expect me to do or think as a result of reading your words.

Pictures

Pictures are powerful. Spend time finding the right ones. Don’t just use Getty – it looks like you’ve not tried very hard.

Insight

You’re supposed to be telling me stuff that’s useful and insightful about these people – so don’t waste too much time telling me the obvious. Tell me the stuff that’s surprising, that I couldn’t have worked out for myself. And that might just need to be one thing – if it’s enough to hang an interesting bit of communication on.

Does that make sense?

Does that help or is it just patronising? Have a read and see what you think.

And I’ll try hard to think of a better task for next time.

2a.ppt 2b.ppt 2c.ppt 2d.ppt 2e.ppt 2f.ppt 2g.ppt 2h.doc 2i.ppt 2j.ppt 2k.ppt 2l.ppt 2m.ppt 2n.pdf

December 20, 2005 in Account Planning School Of The Web | Permalink | Comments (12) | TrackBack (0)

running out of steam

The recent Typepad outages coincided with everyone in our house getting a bad cold, both of which have destroyed my good intentions to do a lot of useful blogging in the last few days, especially to post all the entries for the last 'School Of The Web' stuff. But to be honest, my head aches, my nose is sore and I've run a little bit out of steam.

So, I apologise for the delay and I'll try and get them up in the next couple of days.

December 19, 2005 in diary | Permalink | Comments (2) | TrackBack (0)

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